Reference

Terms That Govern Your rq999 Account

These terms set out what you agree to when you open and use an rq999 account — covering deposits via bKash, Nagad, and Rocket, withdrawal conditions, and account conduct.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, payment, or access, our support team handles terms-related queries through the channels below. We aim to respond to account and payment disputes within one business day.

Team online

Live Chat

Open the chat widget from any page on rq999 to raise a terms or account query directly with the support team.

Email Support

Send a detailed account query to our support address; include your registered mobile number so we can locate your account quickly.

Account Help Centre

The help section inside your account covers common terms questions around payments, withdrawal holds, and account verification steps.

ACCOUNT SECURITY

How We Protect Your Account

Your account security and the integrity of your payment records are handled through a combination of OTP verification on login, wallet-number matching on every withdrawal request, and session monitoring. We retain account transaction records for as long as required by our operating obligations. You can request a summary of your account activity through the support channel at any time.

OTP Login Verification Every login triggers a one-time code to your registered mobile number. No one can access your account without that code, including support staff.

Withdrawal Wallet Matching Withdrawals only process to the bKash, Nagad, or Rocket number verified on your account. Changing that number requires identity re-verification.

Data Retention Policy We keep your account and transaction records for the period required under our operating terms. You may request access to your own records via support.

Account Closure Requests To close your account, contact support directly. Any pending withdrawal at the time of closure will still be processed to your verified wallet.

What These Terms Cover

rq999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on rq999, you confirm that you are of eligible age under the laws of your region and that using this platform is lawful where you are located. We do not make that determination for you — it is your responsibility to check

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local rules before depositing or playing. These terms apply to every action taken through your account: funding it via bKash, Nagad, or Rocket; placing wagers; requesting withdrawals; and contacting support. We may update these terms at any time. When we do, the revised version takes effect
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as soon as it is published on this page. Continued use of your account after an update means you accept the new terms. If you disagree with any change, stop using the account and contact support to close it. Payments processed through bKash, Nagad, and Rocket
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are subject to the terms of those wallet providers in addition to ours. Any dispute about a wallet transaction must first be raised with us through the account support channel before escalating to the wallet provider.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about account terms, payment rules, and eligibility. If your question is not here, the live chat channel is the quickest way to get a direct answer.

Account eligibility depends on your local law and the regions where rq999 operates. It is your responsibility to confirm that using this platform is lawful in your location before registering.

Yes. All deposits and withdrawals through bKash, Nagad, and Rocket are covered by these terms alongside the individual wallet provider's own rules. Both sets of terms apply at the same time.

Updated terms take effect when published on this page. Continuing to use your account after that point means you accept the changes. We recommend checking this page periodically.

Raise the dispute through live chat or email support first, with your account mobile number and the transaction date. We review payment disputes before any escalation to the wallet provider.

Yes. Contact support with your registered mobile number and we will provide a summary of your account activity within the retention period covered by our terms.

Contact support directly to request closure. Any withdrawal already in progress at that point will still be sent to your verified bKash, Nagad, or Rocket number before the account is closed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your rq999 Account

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How We Protect Your Account

Common Questions About These Terms

01 Who can open an rq999 account?

02 Do these terms apply to bKash, Nagad, and Rocket transactions?

03 What happens if rq999 updates these terms?

04 How do I dispute a payment or withdrawal decision?

05 Can I request a copy of my account transaction history?

06 What do I do if I want to close my account?

Terms & Conditions

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