Reference

Understand Your Rights Before You Play

These legal terms set out how rq999 operates, what you agree to when you open an account, and how eligibility is determined by your local law and region.

Account EligibilityJurisdiction ConditionsUser ResponsibilitiesData HandlingPolicy Updates
rq999 Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. You can reach us through live chat, email, or our on-site help form — responses to legal queries are prioritised and handled separately from general account support.

Live Chat Open the chat widget from any page. Legal and account queries are flagged separately so they reach the right team without delay.
Email Support Send your query to our support address for a written record. Useful for data requests, account disputes, or formal legal correspondence.
Help Form Use the on-site help form to submit a structured request. Attach any relevant account details so we can respond without back-and-forth.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data is stored with encryption at rest and in transit. We do not sell personal information to third parties, and we do not share wallet details — bKash numbers, Nagad IDs, Rocket account references — with anyone outside the payment processing chain required to complete your transaction.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable financial regulations.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

You can request a copy of the personal data we hold on your account at any time by contacting support via email with your account details for identity verification.

Common Legal and Account Questions

These are the questions we get most often about our terms, your rights, and how we handle account and data matters.

Access depends on your local law and the region you are connecting from. Check whether online gaming is permitted in your area before opening an account or making any deposit.

We retain records for a period after closure as required by applicable financial regulations. You can request details of what we hold by contacting support via email.

Yes. Email our support team with your account details. We will verify your identity and provide a summary of the personal data associated with your account.

Contact us via live chat or email with the transaction reference and date. We will investigate on our side and liaise with the wallet provider where needed to resolve the dispute.

We may suspend or close accounts where eligibility cannot be confirmed, where local law prohibits access, or where our terms have been breached. You will be notified by email.

Material changes are noted on this page with the update date. Continuing to use the site after a change is posted means you accept the revised terms. Close your account if you disagree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.