Reference

How rq999 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby.

Account DataPayment PrivacyCookie ControlsData RequestsContact Support
rq999 How rq999 Handles Your Personal Information
DATA PROTECTION

How We Protect and Manage Your Information

Encrypted Storage

Account passwords and payment-linked identifiers are stored using one-way encryption. Your bKash or Nagad number is masked in our logs after the transaction is confirmed.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the banner on first visit.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable regulations after closure. You can request a summary of what we hold at any time.

Access Requests

You have the right to request a copy of your personal data, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it. Contact support to start.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data requests, deletion queries, or privacy concerns to our support address. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the chat widget from any page in your account dashboard. Our team can walk you through data access steps or escalate a privacy request on your behalf.

Account Settings

Some data preferences — like marketing communications — can be adjusted directly inside your account settings without contacting support. Check the Privacy tab in your profile.

Common Questions About Your Privacy

These are the questions we hear most often about how rq999 handles personal data. If your question is not covered here, reach out via live chat or email and we will respond directly.

We collect your name, email, and the mobile number you use for bKash, Nagad, or Rocket deposits. We also log your device type and IP address for security purposes.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by confidentiality agreements.

Contact our support team via email or live chat with your account details. We will verify your identity and send you a summary of the data we hold within a reasonable timeframe.

Yes. You can request deletion of your personal data. We will remove what we are not legally required to retain. Transaction records may be kept for the period required by applicable financial regulations.

Payment data travels through the wallet provider's encrypted channel. We do not store your full wallet PIN or credentials. Transaction references are masked in our internal logs after confirmation.

This policy applies to all accounts on rq999. Whether you can access the platform depends on your local law and eligible regions. Check your local regulations before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.